Business transactions are not just confined to the four walls of the office. There are plenty of companies that conduct their businesses in the field. Employees may conduct presentations inside a client’s office, deliver goods and services, and more.
Doing field work can broaden the types of products and services that a business can offer. However, working away from the office also presents several issues that can affect efficiency and productivity levels of employees. Using a workforce tracking app can change that through the following ways.
1. Enhances communication
Mobile workforce tracking apps offer employers and office staff an efficient way to monitor and communicate with employees in the field. Mobile devices have GPS. By using smartphones, tablets and other similar mobile devices, field workers can do their job better and quicker.
They can call the office or access internal databases to retrieve information on optimized routes, customer details and location, product information and more. No need to go back to the office and fill out paper forms to get the information required for the job.
2. Increases task completion
With workforce tracking apps, field-based employees don’t have to constantly drive or travel to and from the office, report back on their movements or what they did during the day. Office managers will know where all staff are at any given point of the day.
This saves employees time, effort, gas, money and other resources. As a result, field-based employees can do more with their work day. They can visit more customers, make more presentations to clients and do more deliveries among others. Increasing productivity levels equates to more sales and profits for the business.
3. Increases accuracy
Accurate data is retrieved when you use an app to track your workforce. Use of apps reduces the need for paper-based forms and documents. Employees can tap information and details directly into the office database.
As a result, HR staff no longer have to spend extended periods of time collecting punch cards or forms, compiling them and entering the details into the system. This saves time, and reduces the chance of human error or redundancies in the information.
4. Improves customer service
For business owners, workforce tracking apps allow you to enhance the quality of the service you provide to your customers. With being able to pinpoint your employee’s location at any time, you will acquire data on the amount of time it takes to finish a task or how long it takes to travel from Point A to Point B.
You can leverage this information to improve work times as well. For example, a customer calls the main office requesting for repair services at their home. The office can use the app and GPS data to see which field-based employee is located closest to the customer. Instead of eight hour service windows, you can provide a one to two hour service window.
With being able to get your employees out quickly, you can provide the needed services and answer any emergency service requests. Customers will remember your business as one that gets the job done quickly and efficiently.
5. Provides tools needed for the job
Asset tracking apps can also help employees identify who has access to the equipment or the expertise in using them. For instance, if the printer and photocopier machine in the office breaks down, asset tracking apps can make it easier to identify and contact the IT technician in the company and inform the person about the issue. Waiting times are reduced while employees get the tools they need to do their jobs immediately. Productivity levels are improved since there are fewer interruptions.
Through the use of workforce tracking apps, you can effectively improve the productivity levels within your office. These types of apps can help enhance communication between employees, allow your staff to complete more tasks, reduce waiting times, improve data accuracy and customer service levels. As a result, your company saves on time, money and resources. This will make your business more efficient and allow you to develop and grow the business in other ways.
Oliver Threlfall is the CEO of TechLoc, a provider of innovative assets and workforce management technology for businesses. Techloc asset tracking and business systems now has three international offices in the US, Canada and Australia and continues to roll out all over the globe. A biology major at Deakin University and a born entrepreneur, Oliver also founded Steamatic Australia, a leading cleaning and restoration firm servicing Australian businesses and families.